Terms & Conditions
We will under normal circumstances fulfill all orders within 1-2 working days of receiving an order.
All goods sent will be as described. In some cases images shown may not be of the actual product.All items on the Astute Lighting website are for the use with LED products ONLY(Unless stated otherwise) and not designed to be used for other purposes.
When you buy our goods and services on the internet, you are entering a legally binding contract.
Confirmation of order
Your order will be confirmed by email normally within 24 hours, but not longer than 72 hours, of receipt of your order over the internet. Credit/Debit card are debited by the person placing the order at the time they place the order, NOT when the goods are sent.
All the Items should be checked as soon as possible following receipt of goods, if you find any damaged goods or any item missing from your order please notify our sales team within 24 Hours of receipt of order, failing to do so could invalid your claim, Any refund occurs due to prior agreed returns will be refunded to you within 30 days of receipt of returned goods.
LED light bulbs and lighting products are classed as ‘consumable’ items which mean there is not a requirement to supply a warranty. We do however we supply all of our products with 90 days warranty from the date of purchase (unless otherwise stated). All other claims outside this period are at our discretion.
All Led Dimmable products should be used with LED compatible dimmer switch, failing to do so will damage the product and void the warranty.
Order Cancellation following delivery
If you wish to cancel an order for any item you are very welcome to return them to us within 7 working days from the day after the day that you receive the goods. Items will only be accepted if they are a) unused and b) in the same good condition that they were delivered in. You will be liable for the return costs of delivery and a full refund for the goods only will be made to you within 30 days of cancellation.
Misused items cannot be returned P & P will not be refunded if you choose to return the items which are not faulty or incorrect or do not allow us to replace faulty goods (for items after 7 days have elapsed).
*This complies with the new European Directive on distance selling whichis incorporated into UK law by the Consumer Protection (Distance Selling)Regulations 2000..
Anycomplaints should be addressed in writing to:
The Complaints Dept.
Astute Lighting Ltd,
Off Phillips Road, Blackburn,
Lancashire, BB1 5PF.
All complaints will be answered within 60 days
Value Added Tax
Vat is added to all UK and EU Orders @ 20% Vat Number is GB 124741627
Ordering on the Internet
Our online credit and debit card payment processing site is a secure area managed by WORLDPAY.
We reserve the right to change, modify, substitute or remove without notice any information on this website. Prices, goods and availability of products are subject to change at any time. Astute Lighting Ltd also reserves the right to withdraw its service at any time, to refuse the service to any customer and to amend these Terms & Conditions, all at any time without notice.
These conditions shall be construed according to and governed by UK Laws.
None of our Terms and Conditions affect your statutory rights as a consumer.